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^{PLENARY SESSION I}
♦ Trends in frozen food consumption - a European overview
   Brian Young, British Frozen Food Federation, UK
♦ What is happening in the energy sector the coming years
   Paul Kwakkenbos, E.ON, Netherlands
♦ Reefer shipping; changing product flows of perishables
   Dirk Hoffmann, Maersk, UK

PLENARY SESSION II
♦ Sustainability as a competitive advantage
   Christopher Von Thun, Unilever, Switzerland
♦ Create competitive advantages through your appearance
   Anja Oser, Parla, Germany
♦ Human resources - Our future challenge
   Hans Kroes, Kloosterboer, Netherlands
♦ A modern food service supply chain: building sustainability
   Paul Pegg, Keystone Foods, UK

^{COMMITTEE MEETING REFRIGERATION & ENERGY}
♦ Heat pumps and saving energy
   Alexander Cohr Pachai, Johnson Controls, Denmark
♦ Energy saving opportunities in cold stores
   Prof. Judith Evans, London South Bank University, UK

COMMITTEE MEETING OPERATIONS & TECHNOLOGY
♦ Achieving worker safety in your cold store
   Ian Morland, Reed Boardall Cold Storage, UK